0 Degree Middletown - Middletown, Connecticut

Pablo Chapa

Muy buen helado

Danny Boi

Mí encanta esté lugar!!!!! Los elados son muy ricos!!!!!!! 😍😍😍😍😍😍😍😍

BOSCO RODRIGUEZ

Excelente sabor y novedosa forma de preparar

Kim V.

The day before Thanksgiving, we were in the area and was craving ice cream. All the ice cream shops nearby were closed, so we opted for this Thai ice cream place. Thai ice cream is a mixture of sweet liquid, poured onto a very cold pan, and then rolling it with a spatula; toppings can be added after.

On this visit, we got a Thai tea boba tea and a cookie monster rolled iced cream. The employee was nice but he didn't mention that the rolled ice cream was premade and already in the fridge until after we paid. We wanted my children to see them make it because it's unique but I'm assuming they were short staffed, that is why it was premade. There was one other customer in front of us. The overall wait took quite a long time though.

The Thai iced tea came out first and it was bland, the flavor was mild and I could barely taste the Thai tea flavor. The color wasn't the usual bright orange I normally see. After another wait, we got our cookie monster ice cream which is Oreo cookie flavored, it was in the fridge the whole time; we were able to get three toppings for it. My child enjoyed it. I'm not sure why it took so long since it was already premade.

A large group of people came in after us, the employee was about to take their orders before giving us our order, thankfully, they were still deciding so he started working on our order. I understand it's a day before a holiday and there was only one employee, but we did pay full price to have the same experience as it it was another regular day. Overall, the wait, the flavor of the boba tea, and the ice cream being premade, made the experience below average, so I gave it 2 stars.

Annette

The flavors are amazing and creative, and it was very very tasty. My one complaint is that my serving had a lot-and I mean a lot-of fine white hairs in the ice cream. I think perhaps one of the employees has pets? Which I understand, I have them too, but with the fans blowing and the way the ice cream is rolled out and mixed in the open, it creates the potential for kind of an unpleasant result unfortunately. It was otherwise very tasty and I am not personally offended by the experience, but I felt it was worth mentioning.

Vanessa Maldonado

This was the worst experience ever! Please take a moment to read. I took my two grandsons, ages 5 and 7, out for a treat after dinner. The OWNER kept pressuring the kids to choose berry toppings until I noticed and asked my oldest grandson which toppings he wanted. When he said he wanted candy toppings, the OWNER immediately said "Nooo" and commented that he already had enough energy and shouldn’t have more candy. She then asked me, in front of another customer, if I was going to allow him to have the candy, to which I responded, "He can have whatever he wants." As if that wasn’t enough, the OWNER walked away and said, "Well, as long as I’m not the one babysitting them, they can have all the candy they want." I was furious but managed to stay calm. She nearly ruined a fun night out with the kids. I will NEVER return to that store again.

Kayla M

I appreciate the idea of the ice cream rolls, but it is not my favorite. I did not get ice cream here this time, but I have ordered it in the past. I think I just wish it were a bit more creamy? Something that I can't quite put my finger on. Not to mention I wish there was more than one size to choose from.
I had bubble tea this time, the brown sugar one and it was pretty good! I am also not a huge bubble tea person, but I enjoyed the flavor options they had and the bubble options. They had a bunch of fruit bubbles to choose from since I didn't want the tapioca.

The employees are prompt and knowledgeable about the options.
The atmosphere is cozy and enjoyable.
It's a good place to get some ice cream and my friend loves coming here. I am sure I will be back. 👍🏻

Also, the picture I posted of the ice cream is half eaten. Apologies! She dug into her ice cream so fast I couldn't get a picture. It is beautiful when it is handed to the customer.

Nathan Wittry

The ice cream was good, but the service was terrible. We had a party of 5 and each of us ordered ice cream. Two of them were pre-made so we only needed three orders made. There were several people behind us that ordered. There was only one person working, and he decided to make the orders for the people behind us first. He made one person's cookies and cream order who had ordered like three people behind us. When he called them for their order, even they were confused and were like "are you sure?". When I asked the worker about it, he said "They only had one order so I figured it would be faster."

He made one of our ice-creams, but then stopped to make another customer's tea who had ordered after us. This pattern continued throughout our order. He would stop with our order and make another customer's tea, even if they had just walked in! We were waiting a very long time, almost an hour.

When I complained to him afterwards that we shouldn't have to wait on others orders who ordered after us, he said it was policy and managers told him to make the teas even if someone else ordered ice-cream. Not a very good policy! It's very frustrating as a customer to see other people's orders completed who have ordered after you, especially when you've already been waiting a while.

We would not return this place.

EDIT: responding to manager's reply. No, the employee made a cookie monster flavor for a customer three people behind us. We did not have that flavor in our order. He literally said, "They had only one order so I figured it would be faster." If you don't have a policy about making people's tea before icecream, then where did the employee get that idea? He very explicity stated managers have told him to make tea for customers behind a big icream order (and, frankly, three icecream orders isn't very big!). You correctly identified this experience wasn't our problem, which we appreciate. However, you've had many many reviews identifying slow service as an issue, and it apparently continues to be a problem. We do not recommend this place for ice-cream since the service is not good.