24 Hour Fitness - Moraga, California

Laura D

Unless you’re a total snob who wants to pay hundreds of dollars a month for a fancy gym membership, don’t pay attention to the bad reviews. This is a perfectly fine gym with great equipment and nice staff! There’s always parking, machines are functional, loads of places to stretch, and the locker room is decent.

j

Machines or water fountains always broken and take months to repair. The singular water bottle filler took months too, so people couldn’t even fill their water bottles unless they wanted to wait 10 minutes at the normal fountain. When it rains there are about 8 buckets scattered across the gym b/c the ceiling leaks. Floor/bathroom is not very clean but not horrible. Photos include a pool but there isn’t one

In the range between 2 and 3 stars, but staff are all nice and it’s not absolutely horrid, so I’ll give it 3.

Mathias Lesjack

Hot water still broken after months, other chilled fountain was extremely noisy for almost a year and was never serviced till it broke, and has stayed broken for months. 24 hour fitness gym closes at 8 (?!), bathrooms always reek of urine and the same zyn has been in a urinal for weeks now. Floors are stained black as if they've never been mopped. At least equipment is less frequently broken and cleaner than Walnut Creek, but for the most part, that's an incredibly low bar. I can almost guarantee the owner will reply back to this with a generic response that does not address any of the concerns.

Edit: Water fountain is STILL broken. Lost count of how many months it's been broken for, but at least the water bucket is drained in time and the zyn is no longer in the urinal.

Edit Two: After being out of service for a year, the water fountain has been removed. I guess that's better?

Bishan Singh

I rarely write reviews. Please avoid this place. Worst customer service experience. Primarily, the general manager, Matt. Ian who is the front office employee is still very nice and calm. I was charged on my card without notification. Matt was angry at me and blaming me when I requested for a prorated refund at least. He can even politely say no 🙂 if you do not have decency to talk to your customers, I am sorry you are doing disservice to your job and company.

Karolina

Multiple problems with 24 Hour Fitness, this location in particular:

Things are always breaking at this location and never getting repaired. Hot water went out and it took months to get it back. There’s been a hand dryer in the women’s bathroom out of order for almost a year. Multiple treadmills, machines out of order that don’t get repaired. Yet 24 Hour Fitness has the audacity to increase monthly premiums to “keep up with standards of service.” What standards?

This location in particular also has a couple frequent customers that hog MULTIPLE machines and never put weights away. Have brought this up to the front desk staff but, of course, nothing has been done. Disgusting. Then there’s the dude that listens to mariachi music OUT LOUD on his phone as if he were the main character. Inconsiderate.

Jasmeh Kochar

Manager (matt ) doesn’t care about customers and just clock watches. Most unhelpful person at the gym. Don’t waste your time and money with 24 hour fitness in moraga

Ydgslayer

Don’t waste your time at this gym. Very hostile manager and annoying staff. They don’t offer refunds if you have been accidently charged and haven’t been using facility for months . They will waste ur time and make you file a dispute. Horrible gym even worse staff

John Low

Has a good assortment of weights. Weights do not go over 110lbs for dumbbells. And you need to find the hours that work best for you. Most people are friendly there. Staff is good. Best time is right when they open and around 10 am