The Shoemart - Norwalk, Connecticut

Jose A.

I recommend The Shoe Mart for all of your shoe needs. Joe and Ed are reputable and friendly owners who are almost always available at their Norwalk location. I purchased multiple boots from this store and asked my questions on caring for my new Alden Indy’s. The 403s pictured are seconds and had darkened after some time left outside of the box. I called Joe and he called me back within 20 minutes and made it clear if the boots were fixable he’d fix them or if they weren’t worn, I could receive a full refund. No questions asked. I took a trip to the store and the photo is a testimony to their work. I was assisted by Ed who worked and (to my eyes) repaired these seconds that I’ll enjoy for years to come. Thank you Shoe Mart. I’ll be sure to stop at your store in the future and complete my Indy collection.

Jared A.

Extremely helpful in helping me find a good shoe for my wedding. Definitely check out this place if you need help finding the perfect shoe.

Rafael C.

Misleading subscription offer: Applied for the free shoe horn offer, and was given the code (7/16/24), but when I tried to use it, it said "invalid code", I contacted The Shoe Mart, and they responded that it was not valid because the shoe horns are "out of stock", however, two days later they are still promoting the offer on their website (7/18/24).

(7/19/24) Still cannot use code. AND unbelievably just received another text saying “time is running out to use your free shoe horn offer code”:

Andrew W.

Highly recommend TheShoemart.

I bought a pair of beautiful Alden boots here. Probably the best shoes I've ever owned.

And then, a few years later, brought them in for polishing and new soles, which I'm happy to report was done very well, and quickly, and at a good price point. Excellent customer service.

I'll definitely be coming back in the future!

Nathan R.

These guys are great. First, you can buy second quality Aldens here at a discount. The defects in the shoes are very hard, if not impossible, to find, and the defects are generally something insignificant such as an insole that is very slightly misaligned or a stamp that’s uneven. Second, I found a defect in a pair of first quality Aldens I bought two years ago. After two years, it was my first time wearing them because I had started working from home, and it was only then I saw a tear in the leather. The store offered to repair the shoe free of charge.

Phillip W.

An excellent prices on very fine shoes. The fit of the shoes I purchased online is, as always, perfect with Alden shoes built on the Barrie last. I especially like the plantation rubber sole because it provides a softer feel for walking on hard surfaces. Although this pair was a "factory second," I cannot find any imperfection that explains to me the reason that it was so classified.

My wife and I also recently visited the new location of The Shoe Mart "brick and mortar" store. The attention that Joe Zapatka gives his customers at The Shoe Mart is extremely helpful, and unlike most salespeople in department stores and discount shoe stores, he really knows how to fit shoes and takes the time to ensure that the fit is right for the customer. We purchased three pairs of shoes on this visit, and I am happy with all of them. I will continue to buy shoes online from The Shoe Mart and will visit the store as often as possible. Although I live about 200 miles away, it is worth the trip. I would recommend The Shoe Mart to anybody who recognizes that good shoes are an investment, not simply an expense season-to-season.

Brian E.

I wanted to purchase $800 shoes from this store and the employee who worked there was rude and condescending. I asked him to take a picture of the shoe because I am not local and wanted to see them before I purchase online and he said he “doesn’t have time to take a picture for me.” Sorry, if you don’t have time to snap a simple picture, I don’t have time to give you my business. Shoe mart, you should train your employees better!

stephan S.

I bought shoes and had trouble getting fitted because of a swollen foot due to a knees replacement. Ed and his brother were 100% honorable. When it looked like I was not sure I if I had the right fit, Ed's brother promptly gave me a refund for two expensive pairs of shoes. They clearly wanted me to buy shoes only if i was certain the shoes fit. They were looking to the future and my buying shoes cc that fit o properly when my foot was not swollen.