Ashley Store - Enterprise, Alabama

Heather C

❌ I recently purchased a new bedroom set from this company and have been deeply disappointed with the experience. When the furniture was delivered, the two drawers in the dresser had been put together wrong at warehouse. The delivery crew filed a repair request, but I was informed a week later it would take over 22 days for them to come out and repair the drawers. This is completely unreasonable for a brand new purchase.

The quality and condition of the furniture is unacceptable, and the repair process has been a nightmare. I'm wasting time and money dealing with this issue, and now I'm hesitant to purchase anything else from this company in the future. If you value your time and want furniture that arrives in perfect condition, I'd strongly recommend looking elsewhere. This has been a terrible customer experience overall.

Update~ They finally replaced it. Took almost two months. Good luck

Barbara Wegiel

Unfortunately, I had a very poor experience with Ashley Furniture. I walked into the store with a picture of the couch I wanted to order. It took a very long time for the floor salesperson to process the order but I could live with that. The order confirmation didn’t print so the person needed to find her manager to help her with it. I finally left with the confirmation of my purchase and I was told I will get a call with estimated time of how long it will take for the couch to be delivered (I was told 1-4 weeks). A few days went by and I didn’t get the call or the confirmation email I was told I’ll receive. I looked for the print out that I got at the time of purchase only to realize that my phone number and my email were both entered incorrectly (phone number had one wrong digit and email said .om instead of .com). I would have never heard from Ashley about the delivery because they had no way of contacting me! I called customer service and had my email and my phone number corrected. The delivery day came and the color of the couch was completely different from what it looked like on the website - the couch we ordered was beige and the couch delivered was closer to gray - see pictures. Lastly, after the delivery people left, when I inspected the couch closer, I saw a scratch on it. I didn’t have any strength to try to call and ask for a new order/ new delivery after this fiasco. We’ve ordered several pieces of furniture from Ashley in the past but this one was definitely the last one.

Julia Condez

Went in looking for new dining and living room furniture and was assisted by April Hunt. She was so friendly and helpful but also let us browse the store without hovering or being too pushy. She was very informative and quick when it came to the transaction. Great customer service. Highly recommend working with her!

Di

Diana A

Great Customer Service at the Enterprise office. April and Kellie helped us find what we were looking for and answered all our questions. When I called to schedule delivery both lady's were helpful as well. Delivery went well and smoothly.

Orlando Allison

This is only out of 5 stars but if this was a game of dominos 10 would get you in but 15 gets your name on the board and Ms. April deserve 15 stars. She went above and beyond. This is my first purchase from Ashley and I would definitely come back!

Samuel Norman

Walked into the Enterprise, AL Ashley in the morning and left that afternoon (after a 2nd trip) with a bed set. Mr. Tay Wright helped us out and ultimately earned our business, he was attentive and committed to earning our business but let us independently browse and come to him when we had questions. Very pleased with my experience with this Ashley furniture store. Another saleswoman on the floor, Mrs. Kelly was also knowledgeable to assisted in answering questions.

Brittney Companion

The sales woman was able to point us out to the exact item that we were looking for. And we actually ended up coming out with more than what we expected since she was able to find exactly everything we were wanting for our home. We can’t wait to go back and possibly get more from this woman, she did great. We’ve had furniture shopping.

Sterlistaire Commentaries

Tay not only sold me a full 7 piece bedroom set at a STEAL but also spent his Saturday morning helping to load the whole set into my trailer in dress pants! Tay went above and beyond his role as a salesman to make sure we were taken care of. We certainly feel like valued customers as Ashley Homestore in Enterprise, AL!