Blue Hen Dispose-All - Millsboro, Delaware

Jacki S.

After about 9 years and constant phone calls to Blue hen to see if they would amend their trash pickup times in our development (4 -5 am) and were told on several occasions that they would amend it. We finally had to go to the town and have them amend our trash pickup times. Since then, blue hen does come later in the day. Usually early afternoon. However, for the last six plus months coming and going down our street they stop in front of our house usually for five plus minutes and do absolutely nothing and or dump the trash into the back and still sit there for a while. Basically just having a loud truck sitting in front of the house. Normally I wouldn't think anything of it but since it happens almost on a weekly basis and I work from home and it's very distracting to have a very loud truck like that just sitting in front of your house either revving an engine dumping trash etc when I would think it would make more sense to pull up to your next pickup location and do what you need to do there. We have less neighbors that have blue hen now as they've gotten rid of them. So literally we only have two pickups on our street. I have videos almost on a weekly basis of them. Just sitting in front of my house doing nothing which is also interesting. They don't seem to do it if my husband's car is in the driveway.
Doing it once in awhile would be one thing but when it's a weekly basis it's not okay. Blue hen. Have your drivers pull up to their next stop and do whatever it is that they need to do instead of sitting in front of a house that doesn't have your service.

G. B.

EDIT: After I called back with the owner’s response, I was put through to a manager who did offer a $3.50 credit and told me that extra bags could be left next to my can next week. This is not what I was told by the first representative I spoke to, but I appreciate the conflict resolution.
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Blue Hen cancelled service because of inclement weather (pickup on Tuesday), but others were picked up later in the week.
I called and asked for a simple $8-10 credit. That’s the weekly cost of service. I was told no credits would be applied to those who weren’t serviced, but that I could go buy a can from Lowe’s and put out a second can next week. So more money out of my pocket.

I didn’t get to miss work this week for inclement weather. If you can’t make it out on the scheduled day, and you can’t offer credits, then offer to pick up on a different day. Telling me to go buy an extra trash can is not the solution for good customer service… especially with their continually increasing prices.

Service has always been good prior to this, but it only takes one poorly mishandled situation to lose customers. I’m willing to edit this review if Blue Hen is willing to offer me a credit or add a pickup day my schedule.

All this without mentioning the ‘fuel surcharge’ that has been on accounts for going on 2 years now. This company is ridiculous.

Efron S.

I hate giving low stars for a service I’m still using but cmon BH Waste. Yall got to do better. Plus I’m about ready to pay more to the competition and get better service
1. They don’t get out the trucks for ANY REASON.
2. Recently a driver skipped my house entirely bc my can was on the grass strip at the curb of the street. Instead of the actual street (18 inches off mark) and now
3. They cancelled my routes collection for the week all bc it snowed 1 day during the week. Office said we can leave overflow trash on ground next to cans. See picture below for how they left my cans and spilled trash

Their price steadily increasing and service quality steadily decreasing

Theresa W.

Today i called with a question and left with a problem and a different trash service. I have had blue hen for over a year now and have never really had issues until this month. I place my trash and recycling in the same spot as I always do and it is always close to the road bc I'm not dumb and would like my trash taken. My trash has been getting picked up fine, however this month my recycle wasn't picked up at all this month. I have kept it outside in the same spot ALL MONTH LONG. After this week I finally decided to give them a call, i asked if there was additional cost for recycling and the woman otp pulled up my file and wasn't sure why it wasn't being taken and went to speak with the guy on my route. After minutes on hold she comes back and tells me that the guy said he hadn't seen my can out there until this week. Had she asked the trash service he would've said my recycle has been out there all month. So now I'm a liar, okay. Then she says the guy has a picture and he didn't take the can this week bc it's next to a phone poll and is 5 feet away from the road. Interesting. Again, not correct and my trash can was actually closer to the telephone poll than my recycle so that didn't make sense. Also, again im not an idiot the can is feet away from the poll. Not only am I concerned that this man "took a picture" of my cans/house and didn't insert it in my file or mention it until it was brought up to him, but I would also like this photo emailed to me. I won't be paying close to $100 for a service that A. Can't notify me about any issues they were having with picking up my cans considering my pick up day was YESTERDAY "at 4 in the morning" even if what he said was true about not being able to get to it and B. Isn't a truthful service that holds their employees accountable, takes pictures of my house allegedly and would rather be lazy liars. So I guess they thought that if they weren't going to take accountability that I was going to. Unless I've been hallucinating the entire month my cans are where they always are when they need to be picked up. And since they haven't been taken all month they've been there all month. Bc why would I put it back by my house when it's full and cant be used Must be a new guy, but that's wild lmao. Would've been one thing if I just wasn't notified but it's another to lie on my name as if I don't walk by the eye sore every day for the last month and drive by it to get my kids to school and myself to work. But thats big corps these days ig.

EDIT TO ADD FOR O COMMENT : thank you for correcting me on being a local service. The billing note, does that mean that the recycle is no longer included in the bill that I've been paying? If so, why was i not notified of the change? And I would still like the photo sent to my email please. No need to have them serviced, just taking them back is fine. Thank you!

Edit to add : the issue was never the cost for trash or recycling service. Nor did i think recycle was extra i just initially thought that my quarterly bill was for the services provided which for me was both weekly trash and bi weekly recycle but after O comment I am still confused on fulfillment of recycle service as I have not been notified (via phone, email, or when I called this morning) that I no longer receive recycle pick up or that they can pick and choose when they'd like to fulfill it since it's not charged Very confused now.

Neighbor took photos down below.

Malisha C.

Literally the worst trash company.
What is your contact details?
Two times now you guys have put trash on the ground. We waited 3 weeks for cans and then when service finally starts, you put bags on the ground and leave one bag in the can. Furthermore you knocked the can over this morning when it was in a can. We could of just shoved them under the lid, but we were being nice so trash didn't fall on anyone. Lesson learned.

Kelly S.

There’s not enough amazing things I can say about this company. From great communication, drivers who go above and beyond, reasonable rates, it’s just exceptional service. I appreciate their staff and all their hard work! Thank you Blue Hen. Happy Holidays!
Just as an example, the regular drivers for my route are Frank, for garbage and Omar for recycling. Who we adore! They know that my neighbor is elderly and recently lost her husband. They actually stop, and get out of their trucks to walk her cans back to her house for her. It’s beyond heartwarming to see them take the time out of their route to do this for her. They are truly an example of going above and beyond.

Michael P.

Great local company that has never failed my neighborhood for over 9 years. They are quick and efficient plus the trucks don’t make much noise when serving our neighborhood. Plus the staff is always courteous, including the drivers.

H R.

Blue Hen has had two weeks to figure out how to pick up our community recycling. Yes it snowed….LAST MONDAY! Our recycling can has been out every day. They LIE about someone coming one day this week. Everyone on the street has cameras, and none of them ever recorded a Blue Hen truck. Can’t wait to get rid of this contract.