Crate & Barrel - Westport, Connecticut

Elloi J.

Buying from them can be the worst customer experience! Since delivering defective products, missing parts and pieces of your new purchase, up to having to deal with a non responsive customer service team when you need to ask for product support.

But things can be even worse… they came to pick up two chairs, that you can not seat due to poor pillow quality, and ended not delivering the new replacement. There are feathers coming off and they are very spike… so ai asked the pillow replacements. See the pictures… people over the phone even said that this is 100% normal. Really?! Well, try to seat there and good luck with that! It is so annoying.

The interesting part is that Crate and Barrel does not know what happened and they call and ask me! Really?!

Anyway… part of the problem was the outside table glass that shattered by itself and took them 45 days to agree that needs to be replaced.

Luckily in the day 45th, I got a Customer Service that did a great job and proceeded with the replacement. She also mentioned that this a problem that happens and I should have had my problem addressed from the 1st call that was 45 days prior.

For sure a company that I will not do business again at all. There are other companies in the market that can serve a customer much better.

Mark W.

We visited Crate and Barrel in Westport on a Sunday morning for a wedding registry event, and it was an absolute delight! From the moment we walked in, we were greeted with warm smiles and an inviting atmosphere. There were coffee, drinks, and delicious breakfast snacks ready for us, which was a nice touch. The staff were incredibly friendly and helpful, guiding us through the process with ease and making the entire shopping experience enjoyable. Highly recommend this location for anyone looking to create a wedding registry or just to enjoy a great shopping experience!

Molly R.

Poor phone etiquette and customer service! Call another location instead.

Called the store to order some items as a designer through their trade program. The woman who answered in Westport was clearly annoyed and bothered by my call from the moment she answered. She seemed frustrated that we were placing a phone order instead of online and repeatedly mentioned how busy the store was. When we asked to send our items to two separate addresses she continued to seem frustrated and highlighted how that was going to take her a long time and that the store was so busy. We called the Chestnut Hill MA store and had absolutely no issues ordering the items with no attitude on their end.

Canela R.

The only reason stars are being removed is because of the man I encountered and worked with. He was miserable and seemed miserable with life. It was such a hard time dealing with him. I have so much respect for workers in stores and I left so incredibly frustrated. After reading reviews my gut feeling of feeling discriminated bc I looked different than the staff seems quite possible. Crate and Barrel are not cheap items, and I wanted to ensure the quality of the products purchased were well. Well I’m so sorry for wanting to ensure this, because he seemed SO bothered. The quality of products and the other workers deserve 5 stars. I never write reviews but I truly am baffled at his customer service, it was terrible. A shame, because I rave to everyone about this Crate and Barrel.

kevin M.

We love shopping here. Getting my daughter into come in here

Alison W.

Huge store, convenient parking, lots of helpful staff

Peng L.

I was waiting in the line to be called. When it was my turn, the checkout lady asked if I was picking up online order and said she will check. Then she walked away from the checkout counter to help a customer who was NOT in the line and NOT approaching her for help. I was left out there for 10 minutes, and she came back without any explanation or apology. I had to switch to another checkout lady. This lady told me this is holiday season and everyone is busy. I totally understand. But I don't understand why you can treat customers so differently and even it is my turn in the line. I have been a C&B customer for over 10 years and this is the worst C&B store I have been to. I agree with the review below, if you don't have a particular look, you will be treated differently or ignored in this store. Won't be back.

Eloi F. J.

When you buy it seems all good… however it was delivered later vs what was told. One product was damaged and there was another missing which no one has idea about when will be delivered! The help to solve problem and attention a a customer is really not ideal. I Won’t buy there again! If I knew, I would not spend $15k there