Frontier Communications - Palo Cedro, California

Cristina Murillo

Pesimo servicio, el técnico nunca llego a la cita programada, llame y me programaron otra cita para una semana después de la cita original que porque todos los dias estan ocupados.... y ya llevo dos semanas que hice la orden...que decepción Frontier ?

AurorA Saldana

Pesimo servicio

Stiff Whitetrick

If I could give frontier 0 stars that would some up this garbage... 50% of the time i have no internet at all on top of it being VERY SLOW... they sent me 2 range extenders as "a gift to a loyal costumer" but apparently they are $150 each so don't lose one because they demand them back when canceling... hope your company loses everything!!!

William Charter

My service went out 2.5 days ago. Started in the evening so no big deal. Woke up still out. That afternoon call technical support they stated it was in my home box so made a service ticket for following day after I informed multiple times and the other local provider being down. Was told it had nothing to do with it. After leaving work 6hrs early to be home for the technician I'm notified 3.5hrs after they were supposed to be here it was due to larger outage so no technician will be coming. After calling in to find out why I wasn't notified earlier. They said it was found at midnight last night. They sent a reminder message 8hrs after finding out the outage. Didn't notify me until 15hrs after they found out. So now I'm losing 6hrs pay because they couldn't notify me in a timely manner and their response was oh well ?. For such a large company they have the worst customer service only next to at&t

MP Paladin

Power outage for one hour last Friday, came back on but internet didn't. Frontier didn't send anyone out until Monday and it was an issue in their box! And since they fixed it my internet is moving VERY SLOWLY!!!!!! AWFUL SERVICE

The Agent

My experience with Frontier Communications was absolutely awful. I strongly advise against engaging with this company.

Their customer service is abysmal. It took them forever to respond to my inquiries, and when they did, their representatives were rude and unhelpful. They showed a complete lack of care for resolving my issues.

The quality of their services is extremely poor. I constantly experienced frequent outages of our land line.

On top of that, their pricing is outrageous for the subpar service they provide.

In conclusion, avoid Frontier Communications at all costs. Their terrible customer service, poor service quality, high prices, and complicated processes make them a company to steer clear of.

Sam Thorne

Frontier's website seems to be good at selling their service, but any webpage that would be of interest to an existing client doesn't work, so they won't tell me whether they have an outage in my area.

Their flakey webpages lead me to believe that they were completely down due to the current solar flair, so I have needlessly been without service for more than a day. The few pages that work won't tell me their customer service number.

Every time this company has changed its name, its service has gotten worse.

Jessica Bouchard

The only reason I am even giving 2 stars is because of two employees. Those two employees are the tech that came out to my house, Aiden and someone I spoke to in dispatch Joanne, both amazing. The rest of the interactions I had over the phone were absolutely horrible. Especially with the sales and IT teams. I was hung up on and transferred all around, it was absolutely ridiculous. Truthfully, I would have cancelled my service for the awful customer service, but the two employees mentioned above are the only reason I didn't. Please acknowledge these two for their exceptional service.