Lowery's True Value Hardware - Bushnell, Florida

MerryAnne M.

To start with I have always had a pleasant experience at Lowerys: good service and I have found what I needed. This time was different. I took a piece of glass in to be cut. I took the broken plate out of the frame and took it to the store. I supplied the height
Measurements and he measured the width. When I got it home, it was at least an inch and a half too wide for the frame. I took it back to be recut. Instead of an apology, he argued with me that he cut it to the exact width of the piece I supplied. Obviously he did not because it did not fit the frame. I asked him to get the piece I supplied so he could compare it and he said he put it in a dumpster outside. I normally would not have said anything but his manner was dismissive. When I brought it to the manager’s attention her reply was that they don’t measure anything and expect the customer to supply the measurements. Wouldn’t he have had to measure the piece to be cut? Sorry that the hardware store employee does not know how to use a tape measure. Really disappointed in my local hardware store.

Marc M.

Everyone here was extremely helpful and friendly. If I lived in this area I would stop here for all my hardware store needs!

Jacquie C.

Love this place ❤️. The staff is always friendly and helpful. I bought my privacy fence from this store. The price was compatible with Loews Hardware store and Home Depot, with less of a delivery fee. I encourage neighbors to buy local from them too.

Alex M.

The owner in staff of this business are all top-notch. Brought my new gravely in for a service and warranty problem at 4:30 and at 8 AM the next day ready for pick up. Same day mower quit running, took it back. They found the problem and fixed it within 10 minutes of me being there and I was on my way no charge. Support local business!

Amy A.

This store truly exudes the small town hardware! The owner and employees are friendly and knowledgeable. They even remember your name. This place has also saved my husband and I from MANY trips to a distant Lowes.

Orlando F.

Being in a small town like Bushnell Florida’s. This store has the best customer services. I walk in there looking for item less than a dollar, someone is there to help you with kindness and knowledgeable about everything. Very friendly and good prices. God bless

Bo K.

I am a small business owner myself and know the importance of having and giving a good review! I make a point of giving positive reviews as often as possible. Unfortunately, this is not going to be a good one. I went in today to the Bushnell location and was immediately helped by a pleasant young man to find a 3x1" sharpening stone for a sheath I am redoing. I then asked him where to find a metal chain-link post, he said outside. I exited the back door and was originally ignored, but was able to catch the attention of a younger and a little older male employee. I once again asked where to find chain-link post, the elder man quickly replied INSIDE (very loud and abrupt almost as if I was an inconvenience). I returned inside as instructed, I found another employee to ask and I tried to explain the to the employee inside that the employee outside said they were inside. He said they were not. Back outside I went and the man said "they are against the wall inside, close to the chain-link hardware. So, I once again go back inside. Once back inside, I asked the first employee I saw which wall the chain-link post where on, he replies they are outside. I kind of laugh and say, the two guys outside just told me they were inside after first being directed they were outside, so which is it...VERY CLEARLY with a smile on my face and a laughing tone of voice. I then see the younger man from outside on one side of me "left side" and another employee on my right side. The man on my right very aggressively and loudly says, THEY ARE OUTSIDE! I literally had to take a step back and ask him why he was being so rude and aggressive? He then felt the need to educate me he was the owner and I am confusing his employees? I tried to nicely explain the chain of events of being directed to go in and out three time, but he said it didn't matter. They are outside and he didn't have time.
I turned to the younger man from outside and asked if he could show me where to locate them outside and had to walk away from the owner before it got any uglier of an experience than he had made it.
I finished my business and while doing so apologized to a couple of the employees that they had such a rude manager. They all made it very clear they were afraid of him, and that breaks my heart. I refuse to give any business to any owner who treats the customers and employees so rudely and aggressively! So, once I know that it is not the same owner, I will now be driving a few minutes further to go to the other Lowery's on 301. I have always had a great experience at that location!

Wes G.

Employee or ..(Guy w/hat in Black "True Value" Polo) was completely out of his mind putting his hands on me while i was trying to help an older customer having electrical connector issues. He angrily told me "why don't you get TF out of here and let me do my job.." After he wasn't able to understand anything the customer was requesting. I happily told him to go F himself (as I was an electrician who actually understood this elderly customer's request and could inherently help the store make sales). Employee in Black shirt went grabbing me and attempting the force me out of his store. I got him to let me go and we discarded our items we were going to purchase. I've been bringing many people and sales to this place.. no more. Guy is a douche.

Edit, glad it wasn't the owner but employees shouldn't be putting hands on helpful customers whatsoever. That single employee with Black shirt was the only person I got cross with, and that only happened after he started cussing at me. I've also been helping ppl in your store for years. Maybe Watch ur videos.. 🤷