Michael Kors Outlet - National Harbor, Maryland

Cristhian C.

Buenas ofertas para ellas en especial

Yaquelin M.

Recomiendo esta tienda tienen bariedad que otras no tienen y lo mejor esque tienen ofertas y ventas finales

Jorge R.

Me gusta y las chicas están hermosas más la DOMINICANA I.LIKE

Iris F. ?.

Muy buenas ofertas, y tienen articulos recientes

Ricardo C.

Para las damas es exelente

carlos C. C.

EXCELENTE

Joann M.

Super bad customer service and unprofessional behavior by the store manager Christina and a salesperson. I purchased 5 bags but discovered at home that 1 bag was missing from the paper bag. I promptly contacted the store, and a salesperson (presumably Romaine, as per my receipt) apologized and informed me that they had left the bag out. She assured me that the item would be set aside for me to pick up at my convenience.

When I returned to the store, I presented my receipt and explained the situation to an associate. She involved the manager, Christina, who, without any willingness to investigate the matter, arrogantly claimed that the store’s cameras showed I had taken all the bags. Despite my explanation that I had been contacted by a store representative regarding the missing item, Christina dismissed me with a condescending tone, rolling her eyes, and a judgmental attitude! Her behavior was completely unprofessional, and it felt as though she was accusing me of lying. I then took the step of verifying the phone call I had received. When I called the number from the voicemail, the person answered, "Michael Kors National Harbor, Tanger Outlet," confirming that they were the ones who had reached out to inform me about the missing bag. I continued speaking, but the person on the other end did not respond, which could have been Christina, who was in the back room and refused to address the issue. I called again and made it clear that I would not leave the store until the matter was resolved. However, she still refused to assist me.

Eventually, an associate came out and handed me the bag, but with an attitude. Christina, the manager, did not even bother to come out and address the situation, so unprofessional. Her rude demeanor, dismissive gestures, and overall lack of respect toward a paying customer are completely unacceptable.

The actions of the salesperson and manager, Christina, reflect poorly on the brand, and I am extremely disappointed by the service I received. I strongly believe she would benefit from a review of customer service standards and training in conflict resolution. This experience has left me with a very negative impression of Michael Kors, National Harbor, Tanger Outlet, and I will reconsider future purchases from this store.

MICHELLE E.

They got my money too! Nice young lady put this beautiful bag in my hand..... spent my fine dollars and left. I'm not coming back, ok, yes i am. Adding to the collection. That jacket better be there when I return. 🫶😍