Middletown Brooke - Middletown, Connecticut

Pyramidsforsale Home

Al, Dennis and Kendall, are super responsive, know their craft and honestly some of the nicest guys you’d like to meet. We had a laundry list of issues after our move in week and they managed to come in and address every issue quickly and efficiently.
Honestly if I could give 10 stars I would.

Susan Dizenzo

The 5 stars to the maintenance staff alone - very reliable. They are spot on! Thank you Al and the team for the quick response to any and all issues that need addressing. All done with a smile and friendly demeanor. My dog is so excited when Al is around - she knows there is always a treat near by.

Priscillia Uba

I had a great experience working with Lee at Middletown Brooke Apartments! Lee and Courtney was incredibly helpful, responsive, and made the paperwork process quick and stress-free. Their professionalism and efficiency truly stood out, making the leasing experience smooth and enjoyable. I highly recommend Middletown Brooke as a place to live – the staff is fantastic, and the process was seamless. Thank you, Lee, and Courtney for your exceptional service!

Mary Dolan

I just want to thank Al and Denise and their team for being the absolute best!!! This morning was a prime example of their hard work. Last night, I put in a request for maintenance on my dishwasher. This morning Al and Denise came by and got it fixed up in less then 10 minutes! They are always so friendly and kind ...I'm so thankful to have them in our community...they take the best care of us!!! They even took my trash out for me!!! A big shout out to Al, Denise and all Middletown Brooke Maintenance team!!!

W.E. R.

Final Update: I lived at Middletown Brooke for two years. I occupied a 1 bed 1 bath. My unit was not bad, but the cabinetry was a bit dated in my opinion. In-unit washer/dryer, and the black kitchen appliances help modernize things a smidge. But for what I was paying (1650+/month). I think you can find better style apartments for equal or lesser. The small patio is a nice addition for those who enjoy nature at home.

The management team here needs some improvement. In my two years, both management companies lacked effective communication with me. There are times I have asked for them to confirm receipt of email communications and they have not. I have to be the one following up on issues instead of them being proactive. They also fail to uphold appointments at times, as they actually missed my pre-move out inspection. Overall, the lack of communication from management can really be frustrating, especially if you have an urgent issue that needs tending to.

I have never used the pool at the complex, but it could be a nice activity for those who enjoy swimming or want to escape the heat in the summer. The workout room is small but has enough to do various workouts and get a good sweat.

Furthermore, a number of residents don't pick up after their dogs, which is careless and disgusting. (See images attached). The community trash bin is often overstuffed, which makes an unappealing scene by the trash area, and sometimes the mail area can look unruly. Some individuals do not wipe down equipment in the workout room after using it.

If you've reached the end of this review, I appreciate your diligence in reading. Overall, Middletown Brooke has ok units, you have to make the most of them. Amenities are alright, but below-average management. Given that you'll pay $1500+ for an apartment here, I'd suggest looking at other options before making your home here. Just being as transparent as possible.

Angela Nelson

I have lived here about a year and a half now. The first year plus was great. No issues at all. A few months ago I had the loudest neighbors on earth move in above me. I’ve lived in apartments for years and this is an extremely abnormal and unacceptable level of sound happening for long periods of time at all hours of the day and night. Ive bought a white noise machine and sleep with earplugs in due to losing sleep over this and am still woken up almost daily to the noise above me. It’s so bad that my whole apartment shakes. I’ve contacted management now numerous times and in numerous ways with no response or anything being done. It sucks when your physical and mental health are being impacted by a neighbor and management could not be bothered to even speak with the neighbors or issue a warning to them. I’ve spoken with the neighbors myself and it seems the noise has worsened since expressing my concerns to them. I do not recommend this apartment complex if you want a quiet home or simply a full nights rest.

Andrea Pianta DiGennaro

The maintenance crew at Town Brooke is excellent. They came quickly, were professional, neat and friendly, and everything was resolved completely. Really appreciate jt!

Gabriela

Maintenance team is very professional, extremely timely and friendly! Maintenance team assists very quickly and efficiently. Thank you Al, Dennis and your team for being wonderful!