Union Park Buick GMC - Wilmington, Delaware

katie W.

I came into the dealership feeling very nervous and not optimistic because of my situation. John and Kyle helped me understand the process of purchasing a vehicle and I ended up with a brand new GMC! I am so grateful for all their help and knowledge. Highly recommend Union Park GMC/Buick!

Yazen J.

I had an outstanding experience working with Brian Callahan! He went above and beyond to help me find the perfect car. His knowledge, professionalism, and attention to detail made the entire process smooth and enjoyable. I highly recommend Brian to anyone looking for a great car-buying experience. The dealership was also top-notch—professional, efficient, and customer-focused.

mieswurz H.

Absolutely the worst experience yet thus far to have a car serviced. Its been three weeks. Still have not even worked in my car yet. And no loaner. I regret taking my car there. So upsetting. Have to spend hundreds on a rental and uber. Im shocked honestly by the lack of communication and effort. How do they stay in business

Thomas W.

Sam our sales rep was excellent
However i did not care for electronic board in Finance office
I would request printed paper work
For review prior to signing.He brings up and says sign here
You cant really see detail of
What you are signing, Received
Paper work after signing
Would not do again.

Brian O.

I had a great experience purchasing a vehicle with Jim VanDyke as my sales rep. He was straight to the point and didn’t waste any time with the negotiation process. He was able to address and fix all of my concerns with the vehicle and made me have a great experience overall.

Courtney T.

Top notch service! My salesman was Jim and he is the best! Absolutely no pressure! Didn’t seem annoyed when i wanted to test drive another car! Very very nice staff! From the beginning to the end! Thank you very much! I definitely recommend if you are looking to buy a new or used car to stop in here first!

Charles L.

Good service the staff was very welcoming and working with me to make things fast and easy. loved the complimentary car wash also

Kyle M.

I rarely write reviews but feel compelled to share my negative experience with Union Park Buick GMC. My dealings with this dealership were profoundly disappointing and frustrating. After purchasing a vehicle, the title was sent to the wrong address due to an error between the salesman and me. The sheer frustration of this situation was exacerbated by their inability to provide a tracking number to confirm delivery, despite my multiple inquiries and the title supposedly being sent via FedEx weeks earlier.

The lack of assistance and accountability was consistent between the salesperson, the sales manager, and even the staff answering the main phone number. My efforts to resolve the issue were met with indifference and unhelpful responses, causing this ordeal to drag on for several months. This lack of accountability is a clear sign of their poor service and should serve as a warning to potential customers.

Although the dealership repeatedly claimed that either the state delayed the title or that it had been sent, they only provided the tracking information months after my persistent follow-ups. When I requested a reissued title, there was no meaningful follow-up or attempt to assist me. I continued to receive vague responses like, “We sent it” or “A new title will take 5–7 business days,” but no action was ever taken. When I finally spoke to my salesperson directly, he admitted they hadn’t done anything after weeks of me asking for assistance to remedy the situation. I even called the used car manager, who never returned my call.

This experience caused me considerable stress and frustration, as I couldn’t register my vehicle in my state before the temporary registration expired. Had Union Park Buick GMC communicated properly and followed up when the title was mailed, the situation could have been resolved much sooner. Unfortunately, their lack of attention and care after the sale made it clear that customer satisfaction was not a priority. I had to personally track down the title myself by contacting the location where it had been mistakenly sent. The dealership didn’t even open a case with the shipper to find out where the title ended up—I had to handle that on my own, bearing the burden of their mistake. This unnecessary stress and frustration could have been avoided if they had been more proactive and responsible. Thankfully, I was able to retrieve the title and avoid further complications with getting my car registered.

Due to this experience, I will not do business with Union Park Buick GMC again and intend to report this issue to the Better Business Bureau. This level of service exemplifies why consumers are often wary of car dealerships. I strongly advise others to be cautious when dealing with this dealership and to carefully consider their options before making any decisions.