Victoria's Place - Bonita Springs, Florida

Dana A.

Just love Victoria's and the selection of unique clothing and accessories. A must visit every trip to southwest Florida! Check for open days and hours before visiting and get there early!

Darcy B.

I would like to preface this review by mentioning that it may be lengthy, but I believe providing all the details is necessary to adequately describe the situation.
Having lived in Bonita Springs for 37 years, I have seen many businesses come and go. I often passed by Victoria's Boutique, assuming it was geared toward tourists and the older population. My initial impression was proven wrong when a friend gifted me a visit to the store. The boutique itself offers a delightful array of fashion and accessories, showcasing beautiful and eclectic items. However, the charm of the store is overshadowed by the owner's deplorable attitude.
On my first visit, I was impressed by the hand-painted sweaters, t-shirts, and elegant lines from Italy. I made a purchase exceeding $200, including a beautiful hand-painted sweater by Victoria herself. Initially, Victoria seemed sweet and helpful, especially when advising me on caring for the sweater. Despite following her washing instructions precisely, the sweater pilled terribly after just one wash.
During a subsequent visit with a friend, I attempted to address the issue with Victoria, only to encounter her true character. When I presented the pilled sweater and requested an exchange, Victoria accused me of having put the sweater in the dryer. Despite my assurances to the contrary, she repeatedly insisted that it had been put in the dryer, and basically called me a liar in front of other customers, refusing to exchange the sweater. I clarified that my primary concern was the unsightly pilling, not the alleged shrinking. This accusation was not only unfounded but also deeply embarrassing.
Victoria's refusal to acknowledge the defective sweater and her insistence on publicly shaming me was not just unprofessional but downright nasty. Her behavior stood in stark contrast to the boutique's otherwise charming atmosphere. As a former retail store owner, I understand the importance of customer satisfaction and the need for reputable manufacturers to stand behind their products. Victoria's unwillingness to replace the sweater, despite the clear evidence on the washing instructions stating it was pre-shrunk, was both baffling and infuriating.
Her hostility continued when I confronted her with the information about the pre-shrunk label. Instead of addressing the issue, Victoria insulted me, claiming that a new sweater would not make me happy. This interaction revealed an ugliness in her character that overshadowed the boutique's offerings.
While Victoria's Boutique may present an appealing facade, the owner's unprofessional and hostile behavior is a significant detractor. My experience with Victoria was deeply disappointing, and I cannot recommend the store to others. This review aims to highlight the importance of not just the products a business offers but also the integrity and professionalism of those who run it.
I will never step foot in Victoria's Boutique again, and I hope this serves as a cautionary tale for potential customers.

Roberta T.

Best store I've been in in a long time.very nice clothing. Very unique.could have bought lots of stuff but only had so much $. Love this store!!!! Hurray to the owner. Very good taste

Gail G.

Three rooms,filled with colorful and unique women's clothing and accessories, are nicely displayed throughout. Helpful servers attend to your size requests and purchases.

Linda P.

I LOVE, LOVE, LOVE "Victoria's Place"! It's a 'must-see' for all women living or visiting in the area! Victoria is an amazing decorator, designer, and business woman! Her fashion's are unique and wonderful and the design of the store is amazing!!! You won't be disappointed!

Note: Limited days/hours, so be sure to check the schedule before you go.

Judith W.

I spent more money on fabulous clothes here than any time in my life❣️

R. B.

Visiting from out of town and had the lovely experience of shopping at victoria's. The place is a feast for your eyes, it's so lovely, and so fun inside and outside. There is literally something for everyone at victoria's. I went with my aunt and mom and ended up finding three adorable dresses for myself ❤️

Wendy C.

Unique store to visit with a variety of unique clothing.